Best Free Help Desk Software and Ticketing Systems for 2025 (Free Trials Included)

Customer Support Software gives you the tools to make your customers feel truly heard, by providing them with information and support related to your business. Find the best choice for your team, below.

Julian, Author
Last updated: September, 2025
Most Popular
9.5
  • 14 Day Free Trial
  • Over 60,000 customers
  • Collaborate with other teams
  • Suitable for all sized businesses
Visit Freshdesk Try for Free

Freshdesk leads the pack as a user-friendly and affordable option. It excels in automation, with its Freddy AI assisting agents by suggesting solutions and automating repetitive tasks. Its focus on omnichannel support and robust self-service features, like its knowledge base and community forums, makes it a top choice for startups and growing businesses. Its competitive pricing, including a free plan, and intuitive interface make it an attractive option, particularly for teams looking for a quick and easy setup.

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9.3
  • 14 Day Free Trial
  • Supports companies like Expedia and Vodafone
  • Allow for multi-channel support
  • 1,000 app integrations
Visit Zendesk Try for Free

Zendesk is a powerful and highly customizable customer service platform with a unified Agent Workspace and extensive integrations. It’s ideal for larger organizations due to its scalable, enterprise-level features like advanced security and custom reporting. With powerful analytics that provide a 360-degree view of customers, it’s a top choice for businesses prioritizing flexibility and deep data insights.

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9.3
  • ITSM best practices
  • Smart automation
  • Push notifications
Visit ManageEngine

ManageEngine excels at unifying helpdesk functionality with broader IT management, making it an excellent choice for businesses looking to consolidate their IT and support tools. It provides a centralized platform for IT operations, including endpoint, patch, and asset management. While less known for customer-facing support features, its strength lies in offering a comprehensive, integrated IT solution for operational synergy.

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9.1
  • Multichannel Ticketing
  • CRM Integration
  • Knowledge base
Visit Zoho

Zoho is a context-aware helpdesk platform that centralizes customer inquiries from multiple channels. Key features include a robust ticketing system, AI-powered tools, and intelligent automation. It also offers a self-service portal, comprehensive analytics, and extensive customization, making it a flexible solution for managing customer support.

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8.7
  • Live chat with AI chatbots
  • Multi-channel messaging in one dashboard
  • Lead capture and engagement tools

Tidio is a chat-first helpdesk platform that combines live chat, AI chatbots, and multi-channel messaging to help small and medium businesses manage customer conversations, automate responses, and capture leads in one place.

What to look for in Customer Support Software

Choosing the right Customer Support Software for your team can be a real challenge. We’ve been working with businesses of all sizes for more than two decades, so we know every business has a unique process when it comes to helping your customers and managing their support requests.

With that in mind here are five things to look for when choosing Customer Support Software:

  1. Value for money
  2. Integrations
  3. Ability to handle volume
  4. Customisation Options
  5. Ease of use

Editor’s Top 3

Editor's Top Pick
9.5
Manage email ticketing, phone support, chat and social media with one medium, where all teams can collaborate simultaneously.
Try for Free
Visit Freshdesk
9.3
Zendesk delivers industry-leading ticketing and robust reporting, with easy automation and workflow setup, plus built-in phone and online support for ambitious businesses.
Try for Free
Visit Zendesk
9.3
ManageEngine combines helpdesk and IT management in a centralized platform, ideal for businesses seeking an integrated solution to streamline both support and IT operations.
Visit ManageEngine

Who we are

Tech.co is a leading business technology authority, here to help you know more about tech and find the best solutions to work smarter and grow securely. We assist over half a million customers each month in making the right choices for their needs, with our comparison charts, guides, and reviews.

The right tech can help you find new and more efficient ways of running your operation, retain and attract loyal customers, protect your assets from security risks, or even add entirely new revenue streams. We should know, because we’ve been there; Tech.co started out as a simple community-building Tech Cocktail event, back in 2006, and has transformed into a fully-fledged media company.

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