Best Free Help Desk Software and Ticketing Systems for 2024 (Free Trials Included)

Customer Support Software gives you the tools to make your customers feel truly heard, by providing them with information and support related to your business. Find the best choice for your team, below.

Julian, Author
Last updated: January, 2025
Providers
Features
Rating
Further info
MOST POPULAR
  • 14 day free trial
  • Over 60,000 customers
  • Collaborate with other teams
  • Suitable for all sized businesses
9.5
Visit Freshdesk
  • 14 Day Free Trial
  • Supports companies like Expedia and Vodafone
  • Allow for multi-channel support
  • 1,000 app integrations
9.3
Visit Zendesk
Best for Collaboration -
  • Try for Free
  • Over 8,500 customers using Front
  • Collaborate seamlessly, consolidating email, SMS, live chat and Whatsapp all in one place
  • Improved customer satisfaction and reduced response times
9.1
Visit Front
  • Multichannel Ticketing
  • CRM Integration
  • Knowledge base
8.8
Visit Zoho
  • ITSM best practices
  • Smart automation
  • Push notifications
8.4
Visit ManageEngine

What to look for in Customer Support Software

Choosing the right Customer Support Software for your team can be a real challenge. We’ve been working with businesses of all sizes for more than two decades, so we know every business has a unique process when it comes to helping your customers and managing their support requests.

With that in mind here are five things to look for when choosing Customer Support Software:

  1. Value for money
  2. Integrations
  3. Ability to handle volume
  4. Customisation Options
  5. Ease of use

Editor’s Top 3

Editor's Top Pick
Manage email ticketing, phone support, chat and social media with one medium, where all teams can collaborate simultaneously
Visit Freshdesk
An industry-leading ticketing system and superb out-of-the-box reporting features make Zendesk a first port of call for ambitious businesses. It’s simple to set up automations and workflows, and phone & online support is included.
Visit Zendesk
Front's helpdesk software was built with agent and customer experience in mind. Front is how companies scale customer support, combining the automation of ticketing software with the personal touch of email.
Visit Front

Who we are

Tech.co is a leading business technology authority, here to help you know more about tech and find the best solutions to work smarter and grow securely. We assist over half a million customers each month in making the right choices for their needs, with our comparison charts, guides, and reviews.

The right tech can help you find new and more efficient ways of running your operation, retain and attract loyal customers, protect your assets from security risks, or even add entirely new revenue streams. We should know, because we’ve been there; Tech.co started out as a simple community-building Tech Cocktail event, back in 2006, and has transformed into a fully-fledged media company.

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