Best Free Help Desk Software and Ticketing Systems for 2024 (Free Trials Included)

Help desk software is a tool designed to provide a centralized platform for managing and resolving customer or user inquiries, issues, and requests. It is commonly used by businesses and organizations to streamline their customer support and IT support processes. Help desk software helps support teams track, prioritize, and resolve tickets or cases submitted by users.

Julian, Author
Last updated: September, 2025
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Popular
  • 30 day Free Trial
  • Customer info and AI-powered suggestions for agents
  • Messaging, chat, and social networks all on one platform
  • Solve problems fast, from anywhere
  • 100% customizable
9.8
Visit Salesforce
BEST FOR CUSTOMER SUPPORT -
  • Try for Free
  • Over 8,500 customers using Front
  • Collaborate seamlessly, consolidating email, SMS, live chat and Whatsapp all in one place
  • Improved customer satisfaction and reduced response times
9.1
Visit Front
Best for IT service manaegement (ITSM) -
  • 14 Day Free Trial
  • Supports companies like Expedia and Vodafone
  • Allow for multi-channel support
  • 1,000 app integrations
9.3
Visit Zendesk

Zendesk is a powerful and highly customizable customer service platform with a unified Agent Workspace and extensive integrations. It’s ideal for larger organizations due to its scalable, enterprise-level features like advanced security and custom reporting. With powerful analytics that provide a 360-degree view of customers, it’s a top choice for businesses prioritizing flexibility and deep data insights.

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  • 14 Day Free Trial
  • Over 60,000 customers
  • Collaborate with other teams
  • Suitable for all sized businesses
9.5
Visit Freshdesk

Freshdesk leads the pack as a user-friendly and affordable option. It excels in automation, with its Freddy AI assisting agents by suggesting solutions and automating repetitive tasks. Its focus on omnichannel support and robust self-service features, like its knowledge base and community forums, makes it a top choice for startups and growing businesses. Its competitive pricing, including a free plan, and intuitive interface make it an attractive option, particularly for teams looking for a quick and easy setup.

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  • Free 7-day trial
  • Easy-to-Use Shared Inbox
  • Automated Workflows
  • 24x7 Highly Rated Customer Support
8.9
Visit Hiver
  • Multichannel Ticketing
  • CRM Integration
  • Knowledge base
9.1
Visit Zoho

Zoho is a context-aware helpdesk platform that centralizes customer inquiries from multiple channels. Key features include a robust ticketing system, AI-powered tools, and intelligent automation. It also offers a self-service portal, comprehensive analytics, and extensive customization, making it a flexible solution for managing customer support.

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  • ITSM best practices
  • Smart automation
  • Push notifications
9.3
Visit ManageEngine

ManageEngine excels at unifying helpdesk functionality with broader IT management, making it an excellent choice for businesses looking to consolidate their IT and support tools. It provides a centralized platform for IT operations, including endpoint, patch, and asset management. While less known for customer-facing support features, its strength lies in offering a comprehensive, integrated IT solution for operational synergy.

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What to look for in Customer Support Software

Choosing the right Customer Support Software for your team can be a real challenge. We’ve been working with businesses of all sizes for more than two decades, so we know every business has a unique process when it comes to helping your customers and managing their support requests.

With that in mind here are five things to look for when choosing Customer Support Software:

  1. Value for money
  2. Integrations
  3. Ability to handle volume
  4. Customisation Options
  5. Ease of use

Editor’s Top 3

Editor's Top Pick
Service Cloud 360 helps you connect with your customers across all your business’s comms channels, and build chatbots and workflows to simplify, automate, and speed up service.
Try for free
Visit Salesforce
Front's helpdesk software was built with agent and customer experience in mind. Front is how companies scale customer support, combining the automation of ticketing software with the personal touch of email.
Visit Front
Editor's Top Pick
An industry-leading ticketing system and superb out-of-the-box reporting features make Zendesk a first port of call for ambitious businesses. It’s simple to set up automations and workflows, and phone & online support is included.
Visit Zendesk

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