Best Free Help Desk Software and Ticketing Systems for 2024 (Free Trials Included)

Help desk software is a tool designed to provide a centralized platform for managing and resolving customer or user inquiries, issues, and requests. It is commonly used by businesses and organizations to streamline their customer support and IT support processes. Help desk software helps support teams track, prioritize, and resolve tickets or cases submitted by users.

Julian, Author
Last updated: November, 2024
Providers
Features
Rating
Further info
Popular
  • 30 day Free Trial
  • Customer info and AI-powered suggestions for agents
  • Messaging, chat, and social networks all on one platform
  • Solve problems fast, from anywhere
  • 100% customizable
9.8
BEST FOR CUSTOMER SUPPORT -
  • Try for Free
  • Over 8,500 customers using Front
  • Collaborate seamlessly, consolidating email, SMS, live chat and Whatsapp all in one place
  • Improved customer satisfaction and reduced response times
9.1
Best for IT service manaegement (ITSM) -
  • 14 Day Free Trial
  • Supports companies like Expedia and Vodafone
  • Allow for multi-channel support
  • 1,000 app integrations
9.3
  • 14 day free trial
  • Over 60,000 customers
  • Collaborate with other teams
  • Suitable for all sized businesses
9.5
  • Free 7-day trial
  • Easy-to-Use Shared Inbox
  • Automated Workflows
  • 24x7 Highly Rated Customer Support
8.9
  • Multichannel Ticketing
  • CRM Integration
  • Knowledge base
8.8
  • ITSM best practices
  • Smart automation
  • Push notifications
8.4

What to look for in Customer Support Software

Choosing the right Customer Support Software for your team can be a real challenge. We’ve been working with businesses of all sizes for more than two decades, so we know every business has a unique process when it comes to helping your customers and managing their support requests.

With that in mind here are five things to look for when choosing Customer Support Software:

  1. Value for money
  2. Integrations
  3. Ability to handle volume
  4. Customisation Options
  5. Ease of use

Editor’s Top 3

Editor's Top Pick

Service Cloud 360 helps you connect with your customers across all your business’s comms channels, and build chatbots and workflows to simplify, automate, and speed up service.

Front's helpdesk software was built with agent and customer experience in mind. Front is how companies scale customer support, combining the automation of ticketing software with the personal touch of email.

An industry-leading ticketing system and superb out-of-the-box reporting features make Zendesk a first port of call for ambitious businesses. It’s simple to set up automations and workflows, and phone & online support is included.

Who we are

Tech.co is a leading business technology authority, here to help you know more about tech and find the best solutions to work smarter and grow securely. We assist over half a million customers each month in making the right choices for their needs, with our comparison charts, guides, and reviews.

The right tech can help you find new and more efficient ways of running your operation, retain and attract loyal customers, protect your assets from security risks, or even add entirely new revenue streams. We should know, because we’ve been there; Tech.co started out as a simple community-building Tech Cocktail event, back in 2006, and has transformed into a fully-fledged media company.

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