Best Free Help Desk Software and Ticketing Systems for 2024 (Free Trials Included)
Help desk software is a tool designed to provide a centralized platform for managing and resolving customer or user inquiries, issues, and requests. It is commonly used by businesses and organizations to streamline their customer support and IT support processes. Help desk software helps support teams track, prioritize, and resolve tickets or cases submitted by users.
What to look for in Customer Support Software
Choosing the right Customer Support Software for your team can be a real challenge. We’ve been working with businesses of all sizes for more than two decades, so we know every business has a unique process when it comes to helping your customers and managing their support requests.
With that in mind here are five things to look for when choosing Customer Support Software:
- Value for money
- Integrations
- Ability to handle volume
- Customisation Options
- Ease of use
Editor’s Top 3
Who we are
Tech.co is a leading business technology authority, here to help you know more about tech and find the best solutions to work smarter and grow securely. We assist over half a million customers each month in making the right choices for their needs, with our comparison charts, guides, and reviews.
The right tech can help you find new and more efficient ways of running your operation, retain and attract loyal customers, protect your assets from security risks, or even add entirely new revenue streams. We should know, because we’ve been there; Tech.co started out as a simple community-building Tech Cocktail event, back in 2006, and has transformed into a fully-fledged media company.