Best IT Support Software for 2026

IT Support Software combines help desk, IT service management (ITSM), remote monitoring & management (RMM), and remote access tools in one platform, helping MSPs and IT teams monitor devices, manage tickets, and resolve issues remotely. Find the best choice for your team, below.

Julian, Author
Last updated: February, 2026
Most Popular
9.4
  • Best for: RMM, Remote Access
  • Monitor, patch & protect all devices from single dashboard
  • Built-in RMM and secure remote access for fast issue resolution
  • Ready-to-use automations to boost technician efficiency
  • 30-minute average support response time and 98% customer satisfaction
Visit NinjaOne Free 14-day full-feature trial

NinjaOne is a modern IT support software platform that combines remote monitoring and management (RMM), secure remote access, and automation tools to help MSPs and IT teams deliver fast, reliable support.

The cloud-native platform simplifies day-to-day IT operations with intuitive workflows, one-click device actions, automated patching, and real-time device monitoring — allowing technicians to resolve issues remotely without switching between tools.

Trusted by MSPs worldwide, 91% report they can manage up to 250 more endpoints using NinjaOne, making it a strong choice for businesses looking to scale IT support efficiently.

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8.8
  • Best for: RMM, Remote Access, Service Desk
  • AI-powered service desk with automated ticket handling
  • Unified platform for ticketing, assets, and documentation
  • Built for MSPs managing multiple client environments
  • Integrated RMM and PSA with automated routing and SLA tracking
Visit SuperOps Free demo

SuperOps is an AI-powered IT support software platform designed specifically for MSPs managing multiple client environments. It combines service desk, asset management, documentation, and automation tools in a single workspace to streamline support operations.

With features like AI-assisted ticket handling, automated routing, SLA tracking, and integrated RMM and PSA capabilities, SuperOps helps MSPs reduce response times and resolve issues more efficiently.

Trusted by over 2,000 MSPs, it eliminates tool-switching and supports scalable, managed service workflows.

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8.7
  • Best for: ITSM, RMM, Remote Access
  • IT service management (ITSM) with intelligent automation
  • Built-in RMM for real-time device monitoring and maintenance
  • Remote access and user support with AI-powered tools
Visit Freshservice Try for free - no credit card required

Freshservice is an IT support software platform that combines IT service management (ITSM), remote monitoring and management (RMM), asset management, and remote support tools in one solution.

The platform enables IT teams to monitor device performance, manage assets across their full lifecycle, and resolve issues efficiently using automation, scripting, and AI-powered workflows. With built-in security controls, reporting, and integrations across IT tools, Freshservice supports scalable and streamlined IT support operations.

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9.3
Visit Zendesk Try for Free

Zendesk is a scalable IT support software platform designed for service desk and IT service management (ITSM) teams in larger organizations. Its unified Agent Workspace enables teams to manage tickets, collaborate, and support users across multiple channels from one interface.

With advanced security, custom reporting, and over 1,000 integrations, Zendesk supports complex IT environments and enterprise-scale workflows.

Trusted by global brands like Expedia and Vodafone, it’s a strong choice for teams that need flexibility, scalability, and deep insights into support performance.

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9.5
  • Best for: Service Desk
  • User-friendly service desk with fast setup
  • Omnichannel support and self-service tools
  • Suitable for all sized businesses
Visit Freshdesk Free program available

Freshdesk is an IT support service desk platform designed for teams that want a simple, affordable way to manage user support and tickets. It offers strong automation features, with Freddy AI helping agents suggest solutions and handle repetitive tasks more efficiently.

With omnichannel support, built-in knowledge base tools, and collaboration features, Freshdesk enables IT teams to resolve issues faster while improving the end-user experience. Its intuitive interface, competitive pricing, and free plan make it well suited to startups and businesses of all sizes.

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8.5
Visit ManageEngine

ManageEngine is a comprehensive IT support software platform designed to unify service desk and IT operations in a single environment. It combines help desk functionality with endpoint management, patching, asset tracking, and system monitoring.

Its strength lies in consolidating IT tools to improve operational efficiency, using automation, real-time alerts, and performance monitoring to support proactive issue resolution.

While less focused on customer-facing support, ManageEngine is well suited for organizations prioritizing internal IT support and operational control.

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What to look for in IT Support Software

Choosing the right IT Support Software for your team can be a real challenge. We’ve been working with businesses of all sizes for more than two decades, so we know every business has a unique process when it comes to helping your customers and managing their support requests.

With that in mind here are five things to look for when choosing IT Support Software:

  1. Value for money
  2. Integrations
  3. Ability to handle volume
  4. Customisation Options
  5. Ease of use

Editor’s Top 3

Editor's Choice
NinjaOne is an all-in-one IT support software platform that combines RMM, remote access, and automation to help MSPs and IT teams monitor devices and resolve issues remotely. Its intuitive interface helps technicians manage more endpoints efficiently while delivering fast support.
Free 14-day full-feature trial
Visit NinjaOne
8.8
SuperOps is a modern PSA-RMM platform for modern MSPs and internal IT teams. Combing AI with features like asset, patch, policy management, network monitoring, and intelligent alerting, SuperOps makes IT management a breeze.
Free demo
Visit SuperOps
8.7
Their solution aims to enhance efficiency by allowing businesses to remotely monitor and manage their assets. With a focus on IT asset management, Freshservice provides tools for tracking and optimizing assets to ensure optimal performance and resource utilization.
Try for free - no credit card required
Visit Freshservice

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