Compare Remote Monitoring & Management (RMM) Software in the US

Remote Monitoring & Management Software (RMM), assists in remotely managing, automating, and monitoring IT services. These services are primarily used by managed services providers and help assist other companies’ IT issues. Users install an agent software on monitored devices, enabling the remote management team to access and monitor them

Providers
Features
Rating
Further info
Best for combined RMM and PSA -
  • Customized patch management schedules
  • Real time tracking of your server health
  • Provide support from anywhere by remotely monitoring, accessing and troubleshooting customer challenges
9.8

Atera has an all-in-one platform that empowers IT professionals to achieve access, visibility, and control over all their networks and devices from any location. This allows them to work more intelligently and significantly faster.

With Atera, you have the capability to oversee your entire IT operation, including patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and numerous integrations with familiar tools — all consolidated in one place.

The pay-per-technician model provided by Atera, without the need for long-term contracts, allows IT Departments and MSPs to pay a fixed price and expand operations across an unlimited number of devices. This approach reduces mundane tasks, enabling them to concentrate on the most essential aspects of their work.

  • Integrated PSA
  • Automated patch deployment
  • Advanced network monitoring features
9.4

SuperOps is a modern PSA-RMM platform for modern MSPs and internal IT teams. Combing AI with features like asset, patch, policy management, network monitoring, and intelligent alerting, SuperOps makes IT management a breeze.

  • Intelligent Automation
  • Maintenance Management
  • Intuitive AI
9.2

Freshservice’ RMM solution provides comprehensive IT asset management through features such as remote monitoring and management, ensuring real-time tracking of device performance and efficient issue resolution. The platform excels in asset lifecycle management, offering inventory tracking and optimization tools. Security management is prioritized with protocols, antivirus monitoring, and firewall management. Automation and scripting capabilities enhance operational efficiency, while robust reporting and analytics tools provide insights into system performance. The product supports seamless integration with various IT tools, ensuring compatibility across operating systems and applications, and includes user support features for remote assistance and collaborative problem-solving.

  • Monitor Critical Status Metrics
  • Deploy Patches
  • Remote Access
9

RMM Central is a comprehensive IT solution that provides unified management for various endpoints, including desktops, laptops, smartphones, and tablets across multiple customer enterprises. It offers holistic endpoint management, supporting diverse operating systems from a single console. The platform allows seamless management of different network environments like Windows Active Directory, Windows Workgroups, and Novell eDirectory. With complete network monitoring and in-depth visibility, users can track performance, bandwidth consumption, device configurations, and network status from a centralized dashboard. RMM Central also features comprehensive patch management, simplified application management, IT asset management, and security automation, supporting over 50 endpoint management and security configurations. Additionally, the platform ensures fast and easy remote access with tools like Remote Control, System Manager, Remote Shutdown, and Wake on LAN.

  • Write Support Articles with Zendesk AI
  • 24/7 Support
  • Easy-to-use
8.8

What to look for in RMM software

When selecting Remote Monitoring and Management (RMM) software, consider its scalability to accommodate your business growth, ensuring it can efficiently manage increasing endpoints. Look for comprehensive automation features to streamline routine tasks and enhance operational efficiency, reducing manual intervention. Integration capabilities with other IT tools and platforms are crucial for a seamless workflow. Additionally, prioritize solutions with robust security features to safeguard sensitive data and protect against potential cyber threats, ensuring the overall resilience of your IT infrastructure.

Editor’s Top 3


SuperOps is a modern PSA-RMM platform for modern MSPs and internal IT teams. Combing AI with features like asset, patch, policy management, network monitoring, and intelligent alerting, SuperOps makes IT management a breeze.
EDITOR'S PICK

Their platform stands out by offering remote monitoring, proactive maintenance, and robust management capabilities within a unified interface. Atera's user-friendly design empowers a broad range of users, while its emphasis on automation streamlines tasks, enhances efficiency, and promotes proactive issue resolution.

Their solution aims to enhance efficiency by allowing businesses to remotely monitor and manage their assets. With a focus on IT asset management, Freshservice provides tools for tracking and optimizing assets to ensure optimal performance and resource utilization.

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