Compare The Best Ticketing System Software Providers in the US

Most good Helpdesk software providers also offer comprehensive Ticketing systems. Use our handy comparison table to find the best ticketing systems or tool for your business needs.

Looking for something different? Check out our other comparison tables below:

IT Support Software
Call Center Software
Help Desk Software
Customer Support Software
Providers
Features
Rating
Further info
MOST POPULAR
  • Try for Free
  • Customer info and AI-powered suggestions for agents
  • Messaging, chat, and social networks all on one platform
  • Solve problems fast, from anywhere
  • 100% customizable
9.8
Visit Salesforce Try for free
  • 14 Day Free Trial
  • Supports companies like Expedia and Vodafone
  • Allow for multi-channel support
  • 1,000 app integrations
9.3
Visit Zendesk

Zendesk is a powerful and highly customizable customer service platform with a unified Agent Workspace and extensive integrations. It’s ideal for larger organizations due to its scalable, enterprise-level features like advanced security and custom reporting. With powerful analytics that provide a 360-degree view of customers, it’s a top choice for businesses prioritizing flexibility and deep data insights.

Learn More
  • 14 Day Free Trial
  • Over 60,000 customers
  • Collaborate with other teams
  • Suitable for all sized businesses
9.5
Visit Freshdesk

Freshdesk leads the pack as a user-friendly and affordable option. It excels in automation, with its Freddy AI assisting agents by suggesting solutions and automating repetitive tasks. Its focus on omnichannel support and robust self-service features, like its knowledge base and community forums, makes it a top choice for startups and growing businesses. Its competitive pricing, including a free plan, and intuitive interface make it an attractive option, particularly for teams looking for a quick and easy setup.

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  • Service Analytics
  • Intuitive, easy to use
  • Smart Ticket Management
8.8
Visit Invgate Free trial available
  • Try for Free
  • Over 8,500 customers using Front
  • Collaborate seamlessly, consolidating email, SMS, live chat and Whatsapp all in one place
  • Improved customer satisfaction and reduced response times
9.1
Visit Front

What to look for in Customer Support Software

Choosing the right Customer Support Software for your team can be a real challenge. We’ve been working with businesses of all sizes for more than two decades, so we know every business has a unique process when it comes to helping your customers and managing their support requests.

With that in mind here are five things to look for when choosing Customer Support Software:

Value for money
Integrations
Ability to handle volume
Customisation Options
Ease of use

Editor’s Top 3

Editor's Top Pick
An industry-leading ticketing system and superb out-of-the-box reporting features make Zendesk a first port of call for ambitious businesses. It’s simple to set up automations and workflows, and phone & online support is included.
Visit Zendesk
Editor's Top Pick
Service Cloud 360 helps you connect with your customers across all your business’s comms channels, and build chatbots and workflows to simplify, automate, and speed up service.
Try for free
Visit Salesforce
Manage email ticketing, phone support, chat and social media with one medium, where all teams can collaborate simultaneously.
Visit Freshdesk

Who we are

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