Small Businesses are leveraging AI to grow their business with Salesforce CRM. Find out how!

AI is rapidly playing a greater role in the way business is done today. If you’re not considering how you can level up your productivity by taking advantage of what is becoming an increasingly efficient and powerful tool, you risk being left behind.

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How can Salesforce CRM with AI contribute to business success?

When it comes to artificial intelligence and business analytics, Salesforce is a name that always comes up. Salesforce has been at the forefront of incorporating AI into its Customer Relationship Management(CRM) software, and one of its standout offerings is CRM Analytics, formerly known as Tableau CRM & Einstein Analytics. This AI-powered tool brings predictive capabilities to Salesforce’s CRM platform, providing users with actionable insights and personalized experiences.

“Spot opportunities, predict outcomes, get recommendations, and more with Salesforce AI-powered CRM

So, what is CRM Analytics, and why should you care?

It’s Salesforce’s native analytics platform that empowers users with AI-driven insights. With CRM Analytics, you can streamline workflows, receive valuable recommendations, predict outcomes, and make informed decisions. It’s all about gaining a holistic view of your customer data to deliver personalized experiences and boost conversions.

The 6 features you would want to explore!

Salesforce consistently impresses users with new features that enhance usability. Here are six standout features we encourage every business to explore:

These AI capabilities within Salesforce CRM empower businesses to streamline operations, improve customer engagement, and drive revenue growth.

By leveraging the power of AI, businesses can gain deeper insights, automate processes, and deliver personalized experiences that enhance overall efficiency and customer satisfaction.”

Your existing workflows are about to get smarter!

Let’s talk about making your workflow smarter. How? Well, by connecting your favorite apps to Salesforce. It’s like having your tools work in perfect harmony.

Imagine integrating your existing productivity tools with the Salesforce platform, so you can smoothly switch between apps without missing a beat. It’s all about making your work life easier.

And here’s the best part – you’ve got access to a whopping 3,000+ apps that can give your business a serious boost. It’s all waiting for you at the Salesforce AppExchange. It’s like a treasure chest of business solutions!

Is Salesforce AI-powered CRM worth the investment?

Absolutely! By embracing CRM Analytics, businesses can reap numerous benefits, including improved performance, streamlined pipeline management, efficient whitespace analytics, and accurate forecasting. It’s all about increasing sales, enhancing customer satisfaction, and optimizing marketing ROI through AI and business intelligence.

In conclusion, Salesforce AI-powered CRM is an amazing tool that unlocks actionable insights and predictive capabilities. It’s your key to transforming customer experiences, driving growth, and revolutionizing your business. Embrace the power of CRM Analytics and embark on a journey to a brighter future.

If you think that Salesforce CRM is not a good fit for your business, we have compiled a list of alternative CRM platforms that are worth a try!
  • Easy-to-use interface
  • Streamline customer service
  • 100% customizable
  • 3,000+ integrations
9.8

Salesforce is one of the most powerful CRM brands on the market, making it best equipped for businesses with a large sales team and complex needs.

We identified Salesforce’s top strengths as usability, customization & functionality. That’s because it boasts three CRM options in it’s extensive library of products allowing you to perform every CRM task under the sun.

It’s customers are loyal but also have very specific needs, generally prioritizing customization and big feature sets allowing Salesforce to amass over 150,000 customers (small and large).

  • Flexible CRM Software
  • Small business to enterprise
  • Filter to suit workflow
8.8

Simplicity. That’s what you get with Zoho – no frills, no fuss, and no nonsense. Just a system that’s easy to set up, easy to use, and even easier on the eyes.

Zoho is also great for small businesses, thanks to its excellent features spanning sales, customer service, and marketing functionality.

The platform is also easy to use and quick to set up, while still providing a solid level of customization for those more advance tasks.

  • Customer management, marketing & sales in one place
  • Clean & easy to use interface
  • Feature-rich, flexible CRM software
8.6

Act! provides an all-in-one CRM and marketing automation solution at an incredibly reasonable price range that lets you automate repetitive tasks, market your business, manage leads, and reduce overhead.

Its powerful email campaign editor is a strength worth noting, as not many CRM platforms provide this.

Secondary to its rich features and price is the level of customer support, which is high compared to other small business CRMs.

Including CRM and Marketing Automation tools in one platform, it’s easy to market better, sell more, and create customers for life.

With over 35+ years in business, Act! has unparalleled industry know-how reflected in a robust, customizable CRM solution that is easily scalable as your business grows.

  • Users close 28% more deals on average
  • Provides 24/7 live support on all plans
  • Trello, Slack & Teams integrations
9

Pipedrive is a CRM system with a focus on usability.

The app’s clean interface supports a tidy visual pipeline – viewable from the ‘deals’ screen. Pipedrive has preset stages but you can easily edit their name, add, and remove them to create a custom pipeline that accurately reflects your unique customer relationships.

It might take a more dialed-back approach but sophisticated CRM tools are still available with Pipedrive.

And, thanks to its user-focussed design, you won’t have to suffer through complicated set up processes for new functions.

  • Flexible CRM Software
  • Small business to enterprise
  • Filter to suit workflow
8.6

Monday.com might be primarily known as a project management tool, but it’s also a full-featured CRM tool thanks to its fantastically customisable interface and huge arsenal of creative tools.

We identified monday’s top strengths as usability, customisation, and pricing. That’s because its an incredibly easy-to-use system that is also very wallet-friendly.

Once you sign up, you’re prompted to fill out a user-profile. This includes identifying an area you’d like to focus on (contact management, sales pipeline etc.).

The app is organised around a simple traffic-light system that categorises your workflow as either green (it’s completed), orange (I’m working on it), or red (I’m stuck), helping you to design a system that personalises the status of every customer relationship.

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