Compare the best IT Support Software in the US
Most good Helpdesk software providers also offer comprehensive Ticketing systems. Ticketing systems are often limited to one channel (usually email) while Help desk software provide a multi channel approach, usually less extensive than ticketing software. Customer support software is a more outward facing, call center focused software centering on contact management. IT support software is an umbrella term for all the above.
Julian, Author
- Last updated: September 2025
PROVIDER
PRODUCT FEATURES
AVAILABLE PRODUCTS
- Free trial available
- Customer info and AI-powered suggestions for agents
- Empower customers with self-service and chat bots
- Messaging, chat, and socials all on one platform
- Solve problems fast, from anywhere
- Resolve calls faster and smarter.
- Scale every interaction with intelligence and automation.
Service Cloud 360 from Salesforce has been the industry leader in Helpdesk, customer support and Call center software for some time now and it is easy to see why with it’s simple to use suite that connects you with customers across all comms channels with ease.
Service Cloud 360 allows businesses to easily capture & manage IT support requests. It’s competitively priced across multiple payment plans, making it a no brainer for businesses of any size. It also has a 14 day free trial on offer, so there really is no better time to try it.
Once you get started with Service Cloud 360 there are a host of how-tos, best practice sessions, webinars and more to ensure your team hit the ground running, minimising time spent learning the software.
- Free trial available
- All-in-one Solution
- Automatic routing and escalation rules
- IT Service Automation
- Generate detailed reporting & analytics
- Resolve Issues Faster
- Self-Service Portal
SysAid’s Helpdesk is a comprehensive IT service management (ITSM) software that assists organizations in effectively managing and resolving IT-related issues and requests. It offers a wide range of features to streamline IT support operations and enhance user satisfaction.
Offering Ticket Management, SLA Management, Asset Management & much more, its solution empowers organizations to streamline their IT support operations, enhance user satisfaction, and improve overall IT service delivery. It offers ticket management, self-service capabilities, automation, knowledge base, SLA management, asset management, reporting, and integration features to meet the diverse needs of modern IT support teams.
- 14 day free trial
- Supports companies like Airbnb and Shopify
- Boosts agent productivity
- Set your team up for easy success
- 1,000 app integrations
- Help Desk software trusted by over 100,000 businesses
- Unified workspace
Zendesk allows you to tailor your IT support implementation for a perfect fit to your businesses needs.
Its easy to use suite makes sharing information across your team easy, freeing up time to be spent on key tasks – not grappling with tech related problems.
With robust ticketing, smart customizations and great reporting features it is easy to see why over 150,000 businesses trust Zendesk.
- 21 day free trial
- Give agents more context and automation to become a customer champion
- Over 40,000 customers
- Offer real-time assistance remotely
- Collaborate with other teams
- Automate your service desk
- Suitable for all sized businesses
Freshdesk makes increasing customer satisfaction easy by providing the support customers need in the channel of their choice.
Freshdesk ensures agents know their customers inside-out and can organise workflows more efficiently with time-saving automations. All this and more can increase service productivity in under 3 months.
If you are looking for Customer Support software that puts customer concerns first while also ensuring time is not wasted on frivolous tickets, Freshdesk is the choice for your team.
- Free trial available
- Intuitive productivity tools
- All-in-one Solution
- IT Service Automation
- Automatic call recording and monitoring
- Powerful collaboration tools
- Resolve Issues Faster
Zoho’s Helpdesk is a comprehensive customer support software designed to streamline and improve the efficiency of customer service operations. It provides businesses with a centralized platform to manage and resolve customer queries, issues, and requests.
Overall, Zoho Helpdesk is a comprehensive customer support solution that helps businesses deliver efficient and personalized customer service, resulting in improved customer satisfaction and loyalty.
- Free trial available
- Customer info and AI-powered suggestions for agents
- Track the time spent for all customers at one place.
- Messaging, chat, and social networks all on one platform
- 360° approach to IT service management
- Solve problems fast, from anywhere
- Multi-instance model for enterprise service management
ManageEngine’s Helpdesk is a robust customer support software designed to streamline and automate helpdesk operations. It offers a range of features and functionalities to effectively manage customer tickets, track issues, and provide timely resolution.
It’s Helpdesk solution provides a self-service portal where customers can log in, submit their queries, and track the progress of their tickets. This empowers customers to find answers to common problems and reduces the need for direct agent involvement.
As a feature-rich software solution that simplifies and enhances customer support processes. It empowers businesses to efficiently manage tickets, provide self-service options, automate workflows, and gain valuable insights through reporting and analytics, ultimately improving customer satisfaction and support team productivity.
What to look for in Help Desk, Customer Support & Ticketing Software:
If you’re trying to make a decision for your business, it’s safe to ask exactly what you should be looking for when it comes to helpdesk software. Fortunately, we’ve done the research, so we can give you bit of insight into what you should keep an eye out for in your search.
- Channels – Whether a platform works with email, phone, live chat, or social media when it comes to communication and ticketing functionality.
- Self-service tools – What kind of tools are provided by the platform that allow you customers to solve problems on their own.
- Data & analytics – How robust the data visualizations and dashboards are that keep track of your company analytics.
- Help & support – What kind of customer support is provided to users of the platform, whether it be via phone, email, or live chat
- Customizability – How much the platform can be molded to fit your particular business needs.
On top of all that, you’ll obviously want to consider the cost of a platform, as prices can vary dramatically from plan to plan and provider to provider. Value over actual cost is also important, as some options are more expensive but they offer a lot more useful features.
Editor's top 3
SysAid
Over 65 years' experience and a network of approximately 8,600 points of sale,
Zendesk
Wide range of the latest digital hearing aids from many different award-winning brands.
Freshdesk
One of the most thorough aftercare solutions available, offering a 2 year warranty, a free trial and a 60 day money back guarantee.
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